Service
Hotel, Concierge and Reception Security
A welcoming front-of-house presence with vigilance and discretion.
Overview
Our hotel, concierge and reception personnel combine a welcoming front-of-house presence with vigilance, discretion and professional conduct. The service is designed to protect guests and property while supporting the guest experience.
Suitable environments
- Hotels and serviced apartments
- Concierge and reception desks
- Hospitality and leisure venues
- Residential lobbies
Typical responsibilities
- Welcoming and assisting guests
- Access and visitor awareness
- Discreet incident management
- Supporting front-of-house procedures
What the client should provide
- Site access details and operating hours
- Key site contacts and escalation points
- Any site-specific rules or procedures
- Relevant safety information
How an enquiry is assessed
- We review the location and requirement
- We agree scope and reporting expectations
- We select appropriately licensed personnel
- We confirm arrangements before deployment
Please note: exact duties and staffing arrangements are agreed for each assignment. Security services support the protection of people and property but cannot guarantee the prevention of all crime, loss, damage or incidents. This is not a police, emergency or guaranteed rapid-response service.